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"I think we've made it!“, with these words, Jochen Buchner announced the start of Weilandt Elektronik's service partnership for Datamax O'Neil ten years ago. Jochen Buchner – at that time still Territory Account Manager at Datamax O'Neil, since 2015 Sales Manager at Weilandt Elektronik – accompanied the cooperation from the beginning: "At Datamax they were looking for an external service partner for the repairs of label printers in Europe. Weilandt Elektronik GmbH was able to assert itself in the selection process with its wide expertise and many years of experience in the field of service and repair of Auto-ID equipment.”
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The logistics service provider Night Star Express has been a customer of Weilandt Elektronik for many years through a well-known IT system integrator. Mobile terminals and barcode scanners are regularly delivered to the service center in Essen for repairs. Since the delivery is made by the customer's own 24-hour courier service, delivery often happens outside of Weilandt's business hours.
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As one of Weilandt Elektronik GmbH's oldest customers Björn Kober from IT4logistics visited the Weilandt repair and service center in Essen this March. The two companies have been working closely together for more than 20 years in the maintenance and repair of a wide variety of mobile terminals. Because when it comes to mobile data acquisition, especially barcode scanners, Weilandt Elektronik and IT4logistics combine many years of expertise.
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First a look back at the initial situation: In May 2017, Weilandt sales manager Jochen Buchner visited the customer's plant. At that time, a heterogeneous label printer platform was in use in the company's six production lines – i.e. different printer types with different configurations from various manufacturers. In order to prevent previous problems, the gradual changeover to a uniform printer platform and configuration was recommended in order to simplify and accelerate the procurement of spare parts and stocking, interchangeability and first-level service by our own technicians.
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Everything from a single source - that is the goal that Weilandt Elektronik has set itself, to offer its customers an allround service that is economical, fast and, above all, convenient. In addition to the constant adjustment of services to customer requirements, the manufacturer and model portfolio is also regularly expanded.
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