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"I think we've made it!“, with these words, Jochen Buchner announced the start of Weilandt Elektronik's service partnership for Datamax O'Neil ten years ago. Jochen Buchner – at that time still Territory Account Manager at Datamax O'Neil, since 2015 Sales Manager at Weilandt Elektronik – accompanied the cooperation from the beginning: "At Datamax they were looking for an external service partner for the repairs of label printers in Europe. Weilandt Elektronik GmbH was able to assert itself in the selection process with its wide expertise and many years of experience in the field of service and repair of Auto-ID equipment.”
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First a look back at the initial situation: In May 2017, Weilandt sales manager Jochen Buchner visited the customer's plant. At that time, a heterogeneous label printer platform was in use in the company's six production lines – i.e. different printer types with different configurations from various manufacturers. In order to prevent previous problems, the gradual changeover to a uniform printer platform and configuration was recommended in order to simplify and accelerate the procurement of spare parts and stocking, interchangeability and first-level service by our own technicians.
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Whether end-of-life (EOL) or even end-of-service (EOS): Weilandt Elektronik still has many spare parts in stock and an extensive network to continue to repair obsolete models. Regardless of whether it is a PDT or a label printer: Much is possible even after the manufacturer has discontinued the device in order to postpone a necessary equipment change.
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Since August 2019, we have been handling all repairs of label printers from the entire Honeywell product range, both during and after the warranty period, as a certified service centre. We are therefore still a service partner for all Datamax O’Neil models and now also repair Intermec label printers!
